These customer terms and conditions (T&Cs”) apply to your access to, and use of the GOHIPPO Application. The Application is operated by Gohippo Logistic Services LLP, and affiliated companies.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. By continuing usage of the Application, You are consenting to be bound by these T&Cs for use and access of the Application. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE T&Cs BEFORE YOU USE ANY OF THE SERVICES OFFERED ON THE APPLICATION, BECAUSE YOU SHALL BE BOUND BY ALL THE TERMS AND CONDITIONS HEREIN. If you do not accept any of the Customer Terms and Conditions, then please don’t use the Application or avail any of the Services being provided therein. YOUR AGREEMENT TO THESE T&Cs SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND GOHIPPO IN RESPECT OF THE SERVICES OFFERED/AVAILED USING THE SITE/APP.


All of the defined and capitalized terms in these T&Cs will have the meaning assigned to them here below:

  • “Account” refers to the account created by Customer on the Application to become the member of a Community or a Deemed community or a Registered Community or an Open Community.
  • “Act” means the Motor Vehicle Act, 1988 and the rules made there under in the Area of Operation and includes any amendment, modification or re-enactment of the same, or any other succeeding enactment for the time being in force.
  • “Application” shall mean and include all applicable statutes, enactment, act of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, board, or a court of India.
  • “Application” shall mean the feature/category-icon Gohippo within the mobile application as may be updated by Gohippo from time to time.
  • “Authorized Driver” shall mean and include such individuals as may be evaluated, appointed and trained by the Authorised Vehicle Operator to provide the transportation services on behalf of the Authorized Vehicle Operators and Applicable Law.
  • “Authorized Vehicle Operator” shall mean and include such individuals and agencies which hold valid Contract Carriage Permit(s).
  • “CSP” shall mean an Authorized Driver and/or an Authorized Vehicle Operator, offering the service of transporting goods within the area Operation from the pick up points to the drop points as communicated by the Customer at the time of requesting the booking on the Application.
  • “Area of Operation” shall mean a city along with nearby Towns & Industrial areas in which Gohippo has been launched and the customers and CSPs avail and render the transportation services respectively. For clarity, the services rendered by the CSPs and availed by the Customers shall be in the same area.
  • “Contract Carriage Permit” shall mean the valid and subsisting permit/license granted to the Authorised Vehicle Operator by the transport authority in the City of Operation for plying the Vehicle under Contract Carriage.
  • “Customer/You” means a person who has an Account on the Application.
  • “Email ID” shall mean Your current, active and valid email id, the same being created by the Recognized Entity and used by You.
  • “Gohippo/We/Our/Us” means Gohippo Logistic Services LLP, a limited liability partnership having its office at 4, Bagree Chamber, B/H Agrawal Tol Kanta, Lasudia Mori, A.B. Road, Indore – 452 010 (MP).
  • “Registration Data” shall mean and may include the present, valid, true and accurate name, Original ID, Email ID, age and such other information as may be required by Gohippo from time to time, provided by the Customer at the time of registration on the Application.
  • “Service(s)” means the facilitation of transportation service by CSPs through the Application, within the area of Operation.
  • “Vehicle” shall mean a Loading Vehicle defined under the Motor Vehicles Act, 1988.
  • “You”, “Your” or “Yourself”shall mean reference to the Customer accessing the Application.


You will be “Eligible” for use the Services only when You fulfill all of the following conditions:

  • You have attained at least 18(eighteen) years of age.
  • You are competent to enter into a contract under the Applicable Laws of land.
  • You may avail the Services only if you fulfill the conditions as mentioned in 2.1.a & 2.1.b above. If you are not eligible, please immediately abandon any and all attempts to register with Us or use Our Services.
  • You acknowledge that We rely completely on the information provided by You and We shall not be held liable if You or anyone who uses Your Account to access the Services on the Application is not Eligible to use the same.

Registration and Account

  • You understand and acknowledge that You can register on the Application only after complying with the requirements of Eligibility Clause and through a valid Email ID.
  • In order to use the Application, You are required to provide Registration Data to Gohippo on the Application. You shall not impersonate someone else or provide account information, an email address or any other information that is not Your own. We shall bear no liability for false, incorrect Registration Data provided by You.
  • In the event of any change in the said Registration Data, You agree to promptly update Your Registration Data on the Account so as to ensure that the communication We intend to send to You is promptly delivered to You and is not sent to any other entity/third party.
  • Gohippo will store the Registration Data provided by You for contacting You for all Service related matters. You may promptly inform Us on any change in the Registration Data provided.
  • We may send any information to You to the mobile number or Original ID registered with Us as Registration Data.
  • We reserve the right to suspend or terminate Your Account with immediate effect and for an indefinite period, if We have a reason to believe that the Registration Data or any other data provided by You is incorrect or false, or that the security of Your Account has been compromised any way, or any other reason We may find it to just. We also reserve the right to suspend Your Account with immediate effect and for an indefinite period upon receipt of any genuine complaint from the CSP.
  • It is Your responsibility to check to ensure You download the correct application for Your device. We are not liable if You do not have a compatible mobile device or if You download the wrong version of the Application for your mobile device. We reserve the right to terminate the Service and the use of the Application should You be using the Service or Application with an incompatible or unauthorized device.
  • We allow You to open only one Account in respect of one Email ID.
  • You will not assign or otherwise transfer Your Account to any third party.
  • In case of any unauthorized use of Your Account, You are to bring the same to Our notice promptly. In the event of such unauthorized use, please immediately reach Us at
  • In case you are unable to access Your Account, please inform Us at and make a written request for blocking Your Account. We will not be liable for any unauthorized transactions made through Your Account prior to the expiry of 72 (seventy two) hours after You have made a request in writing for blocking Your Account except in case of Force Majeure events which are beyond Our reasonable control.

General Customer behavior while using transport service through CSP

  • You shall maintain reasonable behavior while utilizing the Services offered by the CSP.
  • You shall take full responsibility of Your items/materials. In case of lost items/materials during the journey, we will try to locate the items/materials on a “best-efforts” basis but We shall not be responsible for the same in case of any losses or damages arising out of such lost items/materials. We recommend you to cover your materials/goods under suitable insurance cover as per applicable laws.
  • You shall ensure that You will not:
  • Ask the CSP to break any Traffic/Transport/City Police and/or government rules for any purpose especially to reach the destination earlier or for any other purpose whatsoever.
  • Pressurize the CSP to overload the Vehicle.

Use of Application

You agree, undertake and confirm that Your use of the Application shall be strictly governed by the following binding principles:

  • You may use the App for lawful purposes only.
  • You shall not host, display, upload, modify, publish, transmit, update or share any information that:
    • Belongs to another person and to which You do not have any right to; or interferes with another user’s use and enjoyment of the Application or any other individual’s use and enjoyment of similar services; or
    • Is harmful, harassing, blasphemous, defamatory, obscene, pornographic, libelous, invasive of another’s privacy, hateful, or ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever, or unlawfully threatening or unlawfully harassing another user, the same being qualified to include behavior termed as “indecent representation of women” within the meaning of the indecent Representation of Women (Prohibition) Act, 1986 ; or
    • Is misleading in any way; or
    • Is patently offensive to the online community, such as sexually explicit, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; or
    • Involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”, or
    • Contains restricted or password-only access pages, or hidden pages or images (those not linked to the Application or from another accessible page); or
    • Provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone; or
    • Provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy; or providing or creating computer viruses; or
    • Contains video, photographs, or images of another person without his or her express consent and permission, or the permission or the consent of his her guardian in the case of a minor; or
    • Tries to gain unauthorized access or exceeds the scope of authorized access (as defined herein and in other applicable codes of conduct or end user access and license agreements) to the Applications or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Applications or solicits passwords or personal identifying information for commercial or unlawful purposes from other users; or
    • Engages in commercial activities and/or sales without Our prior written consent, including activities such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of “virtual” items. (Throughout these T&Cs, Our “prior written consent” means a communication coming from Our authorized representative, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization); or
    • Refers to any website or URL that, in Our sole discretion, contains material that is inappropriate for the Application, or contains content that would be prohibited or violates the letter or spirit of these T&Cs; or
    • Harm minors in any way; or
    • Is fraudulent or involve the sale of counterfeit or stolen items; or
    • Violates any law for the time being in force; or
    • Deceives or misleads the addressee/users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; or
    • exhibits the tenor of impersonating another person; or
    • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancel bots, Easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal identifiable information or attempt to interfere with the proper working of the Application or any transaction being conducted on the Application; or
    • threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation; or
    • is false, inaccurate or misleading; or
    • directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force; or
    • creates any liability for Us or cause Us to lose (in whole or in part) the services of Our ISPs or other suppliers.
  • You shall not use any “deep-link”, “page-scrape”, “reboot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Application or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Application or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Application. We reserve the right to bar any such activity.
  • You shall not copy; distribute or disclose any part of the Application in any medium.
  • You shall not attempt to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Application.
  • You shall not take any action that imposes, or may impose at Our sole discretion an unreasonable or disproportionately large load on Our infrastructure.
  • You shall not upload invalid data, viruses, worms, or other software agents through the Application.
  • You shall not collect or harvest any personally identifiable information, including account names, from the Application.
  • You shall not use the Application for any commercial purposes without having all necessary rights and licenses to the Content.
  • You shall not impersonate another person or otherwise misrepresent Your affiliation with a person or entity, conducting fraud, hiding or attempting to hide Your identity.
  • You shall not interfere with the proper working of the Application.
  • You shall not access any content on the Application through any technology or means other than those capabilities provided by the Application.
  • You shall not bypass the measures We may use to prevent or restrict access to the Application, including without limitation features that prevent or restrict use or copying of any content or enforce limitation on use of the Application or the content therein.
  • You shall not probe, scan or test the vulnerability of the Application or any network connected to the Application nor breach the security or authentication measures on the Application or any network connected to the Application. You may not reverse look-up trace or seek to trace any information of any other user or visitor to the Application, or any other customer of Gohippo including any of Our account not owned by You, to its source, or exploit the Application or any service or information made available or offered by or through the Application, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for to the Application.
  • You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Application or Our systems or networks, or any systems or networks connected to the Application.
  • You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Application or any service offered on or through the Application. You may not pretend that You are or that You represent, someone else, or impersonate any other individual or entity.
  • You shall not use the Application or any Content for any purpose that is unlawful or prohibited by these T&Cs as well as the Applicable Law and/or to solicit the performance of any illegal activity or other activity that infringes the rights of Gohippo.
  • You shall not use the Services or the Application in any manner that could damage, disable, overburden, block or impair any of the servers connected to the Application. You may not attempt to gain unauthorized access to the Services through hacking, password mining or any other means.
  • You shall not reverse engineer, decompile and disassemble any software used to provide the Services.
  • You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name or any domain name used by Us or otherwise engage in any conduct or action that might tarnish the image or reputation of Gohippo, our platform or otherwise tarnish or dilute any of Our trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by Us.
  • Solely to enable Us to use the information so that We are not violating any rights You might have with respect to Your information, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your information, in any media now known or not currently known, with respect to Your information. We will only use Your information in accordance with these T&Cs and Our privacy policy.
  • You shall not engage in advertising to, or solicitation of, other users of the Application to buy or sell any products or services, including, but not limited to, services being displayed on or related to the Application. You may not transmit any chain letters or unsolicited commercial or junk email to other users via the Application. It shall be a violation of these T&Cs to use any information obtained from the Application in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person outside of the Application without Our prior explicit consent. In the event of Us according consent to a person to advertise through Our Application, We may in order to protect Our users from such advertising or solicitation, reserve the right to restrict the number of messages or emails which a user may send to other users in any 24-hour period, the same being subject to Our sole discretion.
  • You understand that We have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Application) as necessary to satisfy the Application Law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order to subpoena. In addition, We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as We, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
  • We reserve the right, but have no obligation, to monitor the materials posted on the Application. We shall have the right to remove or edit any Content that in Our sole discretion violates, or is alleged to violate, any Applicable Law or either the spirit or letter of these T&Cs. Notwithstanding this right of Gohippo YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE SITE AND IN YOUR PRIVATE MESSAGES. Please be advised that such content posted does not necessarily reflect Our views. In no event shall We assume or have any responsibility or liability for any content posted or for any claims, damages or losses resulting from the use of the content and/or appearance of content on the Application. You hereby represent and warrant that You have all necessary rights in and to all content You provide and all information it contains and that such content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortuous, or otherwise unlawful information.
  • We shall have all the rights to take necessary action and claim damages that may occur due to Your involvement/participation in any way or Your own or through group’s of people, intentionally or unintentionally in DoS/DDos (Distributed Denial of Services)

Content Posted on Application and Intellectual Propery

  • All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression; “look and feel” and arrangement of such Content, contained on the Application is owned, controlled or licensed by or to Us, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws, and may not be copied, imitate or used, in whole or in part, without the prior written permission of Gohippo.
  • Except as expressly provided in these T&Cs, no part of the Application and no Content may be copied, reproduces, republished, uploaded, posted, publicly displayed, encoded, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent.
  • You may use information on Our services that has been made available by Us for downloading from the Application, provided You:
  • Do not remove any proprietary notice language in all copies of such documents; or
  • Use such information only for Your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; or
  • Make no modifications to any such information; or
  • Do not make any additional representations or warranties relating to such documents.
  • All trademarks, brands and service marks used in connection with the Application or Services offered are owned by Gohippo and is Gohippos property; Godhippo owns all copyrights and intellectual property rights and database rights in connection with the Services and the Application. For use of any third party’s intellectual property, You need to get permission directly from the owner of the intellectual property for any use. Third party trademarks may appear on this Application and all rights therein are reserved to the registered owners of those trademarks.
  • You agree to abide by laws pertaining to copyright, trademark, patent, and trade secret ownership and use of intellectual property, and You shall be solely responsible for any violations of any Application Laws and for any infringements of any intellectual property rights caused by use of the interface/Application.
  • You shall be responsible for any notes, messages, e-mails, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Applications (“posted Content”). Such Posted Content will become Our property and You grant Us the royalty-free, sub licensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and make derivative works of all such User Content, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Application and Gohippos (and its successors’ and affiliates’) business. We shall be entitled to use the Posted Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include Posted Content us. Gohippo takes no responsibility and assumes no liability for any content posted by You (“User Content”) that You or any other user or third party creates, stores, shares, posts or sends through the Application. You shall be solely responsible for Your User Content and the consequences of posting, publishing it, or sharing it and You agree that We are only acting as a passive conduit for Your online distribution and publication of Your User Content. If your User Content violates these T&Cs, You may bear legal responsibility for that content.

Booking Process

You may download the Application on Your device for availing the Service and the Service shall be available only through the Application.

Confirmation of Booking

  • We shall upon You clicking the “ Confirm” icon appearing at the bottom of Your screen, proceed to confirm or decline the booking based on the availability of Vehicles at the pickup time, which shall be informed to You through the Application and/or vide an SMS and email to your Original ID. Please note that You are required to check the drop point before You click the Confirm icon and make all alterations or changes to the desired drop location before clicking the “confirm icon” You shall be responsible for immediately reporting the errors, if any, that may have occurred in the information sent to You regarding booking confirmation.
  • You shall bear the consequences and damages for any delay that may be caused to You due to Your failure to check the confirmation SMS/email or failure to inform Us of the incorrect details immediately.
  • You may, upon availing or attempting to avail the Services, receive SMS messages on Your mobile phone from Us regarding the following (i) confirmation of booking-including driver name and the ability to contact the CSP by telephone. However, the above list is not exhaustive in nature and You may receive additional and different messages from Us. You hereby understand, agree and consent to the receipt of such messages from Us.


You may choose to pay for the Services by either of the following two methods:

  • Cash payment: Cash payment shall be made at the end of ride close after unloading of the material. The payment shall be made in accordance to the invoice generated which shall include ride charges, special charges, loading-unloading charges, multi-delivery charges and any other charges as applicable from time to time along with statuary taxes and levies as applicable as per laws of land. The customer shall make best efforts and ensure that the Customer tenders exact change to the CSP.
  • We will generate an invoice on behalf of the driver servicing Your offer request, which will be sent across to Your Original ID after the completion of the Ride. The invoice shall be indicative of all applicable charges including but not limited to the surcharge, toll charges, right time charge, wait time charge, service tax. Any payment made is non-refundable.
  • We may offer discounts and consequent deductions in the fare charged to the Customers at our Sole discretion. The invoice sent to the Customers shall be indicative of such discounts. Notwithstanding anything contained herein, these discounts may be varied from time to time at the sole discretion of Gohippo.

Waiting Policy

The CSP shall wait only for minutes as stipulated in Rate Card Section of the App for the Customers at the pick location. If the customer does not load within stipulated time, then the CSP may cancel the trip and leave the pick-up location.

Cancellation Policy

You may cancel the booking as early possible prior to the reaching of Vehicle for loading without any cancellation charges.


At present, We don’t charge You any fees for the use of our Services. However, in the future, we reserve the right to charge fee and change Our policies from time to time. In particular, we may at Our sole discretion introduce new services and modify some or all of the existing Services offered on the Application. In such an event We reserve, without notice to You, the right to introduce fees for the new services offered or amend/introduce fees for existing Services, as the case may be. Changes to the Fee and related policies shall automatically become effective immediately once implemented on the Application.

Other Business

We do not take responsibility or liability for the actions, products, content and services on the Application, which are linked to affiliates and / or third party website using Our APIs or otherwise. In addition, we may provide links to the third party websites of affiliated companies and certain other businesses for which, We assume no responsibility for examining or evaluating the products and services offered by them, and We do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). We do not in any way endorse any third party website(s) or content thereof.


You must not use on Your site or in any other manner any trademarks, service marks or any other materials appearing on the Application, including any logos or characters, without Our express written consent and consent of the owner of the mark or materials. You must not frame or otherwise incorporate into another third party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the Application without Our prior written consent.

Termination and expiry of the account

We reserve The right to modify, terminate or suspend Services to You at any time without prior notice due to any changes in internal policy or the Applicable Laws or any breach of these T&Cs by You or for any reason whatsoever using the Application and/or terminate Your Account by submitting a request to Us. We will make every effort to respond to Your request for termination at the earliest. You will make every effort to respond to Your request for termination at the earliest. You will remain responsible for all Transactions that occurred prior to termination of Your Account.


  • Except for Our limited role in providing You Loading Vehicle booking facility that You authorize or initiate, We are not involved in any underlying transaction between You, any other Customer, CSPs or other third party. We are not a selling agent in relation to any sale of goods or services to You by any CSP or any other third party. We shall not be liable for the quality, safety, reliability, legality, delivery or any other aspect of any service that You may avail using the Application. Your use of the Service is at Your sole risk. The service is provided on an “as is” as available basis. We do not guarantee and do not promise any specific results from use of the Application and/or the Services, including the ability to avail the Services at any particular location or time. We disclaim all warranties of any kind whether express or implied including without limitation, any representation or warranty for accuracy, availability, continuity, uninterrupted access, timeliness, sequence, quality, performance, security, merchantability, fitness for any particular purpose, non-infringement or completeness. Without prejudice to the forgoing paragraph, We do not warrant that:
  • This Application will be constantly available, or available at all; or
  • The information on this Application is complete, true, accurate or non-misleading; or
  • This Application’ information, Content, materials, product (including software) or services included on otherwise made available to You through the Application; their servers; or electronic communication sent from Us are free of viruses or other harmful components; or
  • Content on the Application constitutes; or is meant to constitute, advice of any kind;
  • Your correspondence or business dealings with, or participation in promotions of, third party advertisers found on or through the Application, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such third party advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such third party advertisers on the Application.
  • Gohippo shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of service offered by CSP or due to the failure of CSP to provide Services to the Customer for any reason whatsoever including but not limited to the Customer’s non-compliance with the Services” recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Gohippo or any person or any organization involved in the above mentioned systems.
  • Gohippo will not be liable for any damages of any kind arising from the use of the service offered by the CSP including but not limited to direct, indirect, incidental, punitive, and consequential damages.
  • Gohippo will take all reasonable measures to ensure that CSP should fulfill his duty properly but there may be exception.
  • The ride services, and any claim resulting from the same, while requested through the Application, remains the responsibility of the CSPs and Gohippo shall not be liable for any conduct of the CSPs. Gohippo encourages You to notify any complaints that You may have against the driver or any Vehicle that You may have hired using the Gohippo platform.
  • Gohippo is not responsible for the conduct, whether online or offline, of any other user of the Application or Services. You are solely responsible for Your interactions with other users and drivers by using the Application and the Services, You agree to accept such risks and acknowledged that Gohippo is not responsible for the acts or omissions of other users.
  • The Customer acknowledges that in the event the Customer does not avail the Service(s) in the Vehicle allocated to him/her by Gohippo and/or the Customer exchanges with another Vehicle diverting the Customer shall do so at its own and sole risk. Gohippo shall not bear any liability arising out of or in connection with such acts on the part of the Customers.
  • All the vehicles registered with Gohippo platform are continuously tracked using GPS for security reasons only. It is expressly made clear to You hereby that Gohippo does not own any vehicles does it directly or indirectly employ any of the CSPs for loading vehicles.. Gohippo disclaims any and all liability in respect of the CSPs.
  • The location data made available on the Application is basic is nature, and meant to provide guidance to drivers only. Gohoippo does not guarantee the availability, accuracy, completeness, reliability, or timeliness of location data displayed.
  • We do not authorize any one to make a warranty on Our behalf and You may not rely on any statement of warranty as a warranty by Us.
  • Gohippo and its representatives, officers, employees, agents and contractor shall not be liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising directly or indirectly from Your use or non-use of the Service or the Application, or Your reliance upon the Service or the information contained upon the Application (whether arising from Gohippo or any other person’s negligence or otherwise).
  • We do not warrant that Your use of the Application or Services will be accurate, complete, reliable, current, secure uninterrupted, always available, or error-free, or will meet your requirements, that any defects in the Application will be corrected, or that the Application is free of viruses or other harmful components. We disclaim liability for, and no warranty is made with respect to, connectivity and availability of the Application or Services.

Notices and Communication

  • Any notice or notification in relation to these T&Cs which You wish to make to Us must be made in writing to:

    Attn : Team Gohippo 
    4,Bagree Chamber, Dewas Naka 
    Lasudia Mori, A.B.Road, Indore – 452 010

  • All Your communication with Us will be of a professional nature only. You will not contact Us to harass, intimidate or threaten any person, or to promote any cause, which You may support.
  • You will be subject to Our T&Cs and privacy policy.

Indemnity and Limitation of Liability

  • You will defend, indemnify and hold harmless Gohippo, and each of its affiliates (and its respective employees, directors, agents and representatives) from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses (including reasonable attorneys” fees) arising out of any Claim that arises out of or relates to the use or misuse of Services or any violation of these T&Cs.
  • For purposes hereof: “Claim” means any claim, action, audit, investigation, inquiry or other proceeding instituted by a person or entity.

Force Majeure

  • We shall not be liable for any failure to perform any obligations under this T&Cs, if the performance is prevented, hindered or delayed by a Force Majeure event and in such case its obligations shall be suspended for so long as the Force Majeure Event continues.
  • For the Purpose of this clause “Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable control of Gohippo.

Copyright complaint

We respect the intellectual property of others, In case You feel that Your work has been copied in a way that constitutes copyright infringement, You can write to Us at


Our failure, delay or omission to exercise or enforce any rights or provisions of these T&Cs will not constitute a waiver of such rights or provisions. A waiver on any one occasion will not be construed as a bar or waiver of any rights or remedies on future occasions. Any claim in relation to Services or T&Cs should be filed within 3 (Three) months from when the cause of action arose. Any claims filed beyond this time period shall be barred.

Revision of T&Cs

  • We reserve the right to change any of the T&Cs or any policies or guidelines governing the Application or Services, at any time and at Our sole discretion. Any changes will be effective upon posting of the revisions on the Application and We may send you an automated e-mail to Your Original ID informing about the changes made.
  • Unless otherwise specified by Us, revised T&Cs will take effect automatically and be binding from the day they are posted on the Application. By continuing to access or use Services, You will be deemed to have agreed to accept and be bound by such revised T&Cs, you should discontinue accessing Our Application or using Our Services immediately.
  • We reserve the right, at our sole discretion, to change, modify, add or remove portions of these T&Cs, at any time without any prior written notice to You. It is Your responsibility to review these T&Cs periodically for updates/changes. Your continued use of the Application following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these T&Cs, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Application.

Customer Grievance Redressal Policy

  • If you are not satisfied with the quality of Service(s) offered or have any other complaints or grievance, please contact at Our customer care at
  • The procedure of escalation of complaints shall be as follows :

    Write to : Team Gohippo 
    4, Bagree Chamber, Dewas Naka, Lasudia Mori, A.B.Road, Indore – 452010


If any part of these T&Cs is determined to be invalid or unenforceable pursuant to the Applicable Laws then the invalid or unenforceable provisions will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these T&Cs will continue in effect.

Governing Law and Dispute Resolution

  • Any dispute, controversy or claim arising out of or relating to this T&Cs or the validity, interpretation, breach or termination thereof (“Dispute”), including claims seeking redress or asserting rights under the Applicable Law shall be amicably settled through mutual consultation and escalation at such offices of Gohippo as Gohippo may designate. If the Dispute is not settled amicably as aforesaid within a period of 14 (Fourteen) calendar days, the matter would be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. Arbitration shall be presided over by a sole arbitrator mutually appointed by us and the customer.
  • The arbitration proceedings shall be conducted in the English language. The venue for the arbitration proceedings shall be Indore.
  • This T&Cs shall be governed by and construed in accordance with the laws of India and, subject to this Clause 29, We and You agree and undertake that any controversy or claim arising out of or relating to these T&Cs will be adjudicated exclusively before a competent court in Indore, India only.

Customer Privacy Policy and Security

  • We will take every reasonable effort not to share any of trip details, Registration Data or other personal information (collectively, “Personal Information”) You provide Us, except as required under any Applicable Law, or to the limited extent necessary for Us to implement any booking instructions We receive from you. Please read Our privacy policy for further details regarding the use of Your Personal Information. We will bear no liability for the consequences in any event where Your Personal Information has been willingly or inadvertently shared by You with any third party.
  • You acknowledge that the information made available by You on the Application, including location data, may be accessible to certain other users of the Application.
  • You hereby expressly consent to receive communications from Us through Your registered phone number and/or Original ID. You consent to be contacted by Us via phone calls and/or SMS notifications. You agree that any communication so received by You from Us will not amount to spam, unsolicited communication or a violation of Your registration on the national do not call registry.
  • You are solely responsible for maintaining the confidentiality of Your Registration Data and will be liable for all activities and transactions that occur through Your Account and the application, whether initiated by You or any third party. The password and other details of the Account should not be shared with any third party. Your Account is non-transferable and is not capable of being sold to a third party. We shall not be liable of any loss that You may incur as a result of someone else using Your password or Account, either with or without Your knowledge.
  • It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on the Application and that You may be involuntarily exposed to such offensive and obscene materials. It is also possible for others to obtain personal information about You on the public forum due to Your use of the Application, and that the recipient may use such information to harass or injure You. We do not approve of such unauthorized uses, but by using the Application You acknowledge and agree that We shall not be responsible for the use of any personal information that You publicity disclose or share with others on the Application. Please carefully select the type of information that You publicly disclose or share with others on the Application. Please carefully select the type of information that You publicly disclose or share with others on the Application, or from the Application on other social platforms (including Facebook etc).


You may be presented with an opportunity to receive information and/or marketing offers directly from third parties. If you do agree to have your Protected Information will be disclosed to such third parties and all information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.


We use third party companies and individuals to facilities our Services, provide or perform certain aspects of the Services on our behalf-such as drivers and companies they work for to provide the Services, other third parties to host the Services, design and/or operate the services’ features, tract the Services’ analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location information to our drivers, enable us to send you special offers, host our job application form, perform technical services (e.g. without limitation, maintenance services, database management, web analytics and improvement of the Services’ features), or perform other administrative services. These third parties will have access to user information, including Protected Information to only carry out the services they are performing for you or for us. Each of these third parties are required to ensure the same level of data protection as us and are obligated not to disclose or use Protected Information for any other purpose.

Analytics TPSPs may set and access their own cookies, web beacons and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information.

We use a third party hosting provider who hosts our support section of our website. Information collected within this section of our website by such third party is governed by our Privacy Policy.


Certain aspects of the Services may be provided to you in association with third parties (“Co- branded Services”) such as sponsors and charities, and may require you to disclose Protected Information to them. Such Co-Branded Services will identify the third party. If you elect to register for products and/or services through the Co-Branded Services, you shall have deemed to consent to providing your information to both us and the third party. Further, if you sign-in to a Co-Branded Service with a username and password obtained through our Services, your Protected Information may be disclosed to the identified third parties for that Co-Branded Service and will be subject to their posted privacy policies.


We may offer Promotions through the Services that may require registration. By participating in a Promotion, you are agreeing to official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, you agree that your Protected Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.


We may share your information, including your Protected Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.


The Services may contain content that is supplied by a third party, and those third parties may `collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different web site. These other web sites may send their own cookies to you, independently collect data or solicit Protected Information and may or may not have their own published privacy policies. We encourage you to note when you leave our Services and to read the privacy statements of all third party web sites or applications before submitting any Protected Information to third parties.


Our online and mobile Services may include social media features, such as the Facebook Like button, and widgets such as a ‘Share This’ button, or interactive mini-programs that run on our online and mobile Services. These features may collect your IP address, photograph, which page you are visiting on our online or mobile Services, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted by the privacy policy of the company providing them.

Coming soon.